Call us at (210) 734-2912 or Fax us at (210) 734-0658

"Getting you Ready for School!"

Frequently Asked Questions


These are just a few of our frequently asked questions. If yours is not here, give us a call! We're glad to help you.

 

What is School Yard's return policy?

  • School Yard offers exchanges on all unused items with original tags still attached within one year of the purchase date. Altered or used items may not be exchanged. Full refunds are offered in special circumstances with the managers approval.


What is School Yard's guarantee?

  • School Yard offers a two year warranty on our jumpers and skirts against manufacturer’s defects. All other products have a one year warranty.


What methods of payment are accepted?

  • School Yard accepts all major credit cards, checks and cash.


Does School Yard offer custom embroidery?

  • School Yard customizes all embroidery school logos for polo shirts, dress shirts, sweaters, jackets, PE uniforms and more. Customers are also able to have their child’s name embroidered on uniform items. The embroidery is done in the store at a low cost. Fast service and no more lost uniforms!

How much does shipping and handling cost?

  • Shipping and Handling is a $10.00 flat fee for all orders. Shipping takes 1-2 weeks if all if all items ordered are int stock. If a certain item is not in stock, the items currently in stock will be shipped. The items out of stock will be ordered to the vendor. Once the item arrives to us, we will automatically ship it to you.

When will my order be shipped?

  • School Yard is always looking for ways to facilitate the shopping experience for the customer. Customers have the option of ordering via the phone or online at www.schoolyardstore.com. Orders via phone are shipped within 24 hours, while online orders are shipped within 1 to 2 weeks, depending if all items are in stock.


Which manufacturers and distributors does School Yard use?

  • School Yard offers a variety of uniform options including jumpers, skirts, blouses, pants, shorts and hair accessories for girls. We also distribute girls and boys uniform items from well known companies with excellent reputations in the school uniform industry. These companies include Dickies, Kaynee, K-12, Rifle, Tulane, Soffe, Cobmex, Charles River and more.

If your question was not answered, give us as call and we will be glad to answer it!